Does CSR Help to Retain Customers in a Service Company?
نویسندگان
چکیده
منابع مشابه
Measuring the CSR Company-Stakeholder Fit
As a company competitiveness depends more and more on the relationship with its stakeholders, the topic of companystakeholder fit is becoming increasingly important. This fit affects the extent to which a stakeholder perceives CSR company commitment, values and behaviors and, therefore, stakeholder identification in a company and his/her loyalty to it. Consequently, it is important to measure t...
متن کاملTwitter Analysis to Predict the Satisfaction of Telecom Company Customers
This research is aimed at mining Arabic tweets to measure customer satisfaction toward Telecom companies in Saudi Arabia, and to predict the ratio of customer churn. This report starts with a review of previous research in using Twitter to measure user satisfaction and subjectivity analysis for Arabic. Then, it provides our approach and future plan.
متن کاملHow to Attract Customers to Innovate in an Online Community Maintained by a Company?
Online communities and Web 2.0 are hot topics today in media as well as in consumers’ discussions. The challenge of company online communities is to support the creativity of its members. These online communities aimed for customer innovation are called innovation communities. To be able to build and manage innovation communities companies need more knowledge about the motivational factors of c...
متن کاملSelling Service Plans to Differentially Informed Customers∗
We characterize a monopolist’s optimal offer of service plans when only some subscribers know their demand (type) already at the contracting stage, while others may learn their demand (type) only after incurring some costs, if at all. While informed customers purchase simpler tariffs, those who are still uninformed purchase tariffs that subsequently allow them to more flexibly adjust their cons...
متن کاملPartitioning Customers into Service
We consider how to partition arriving customers into service groups that will be served separately , in a rst-come rst-served manner, by multi-server service systems having a provision for waiting, and how to assign an appropriate number of servers to each group. We assume that customers can be classiied upon arrival, possibly according to their service requirements. We model the congestion exp...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Sustainability
سال: 2020
ISSN: 2071-1050
DOI: 10.3390/su13010300